"Reliasourcing's concept is providing companies and corporations with outsourced managed services in areas where they lack expertise," says company founder Yoray Ofek. "This gives them peace of mind to focus on what they do best, and thus grow their company."
Based in the Philippines, Reliasourcing serves companies worldwide. "Urgency and availability are in our corporate DNA," explains Ofek. "Both are critical in serving and keeping clients in both the long and short term, whether it's sales, customer service, technical support, coordination, development, design or anything else."
Using resources in the age of globalization
Globalization and technology have made the world far smaller — something clearly evident in the practice of companies centralizing business functions, and delivering services worldwide from a single location. Excelling in technological development and implementation of advanced and innovative products, these companies supply the robust business support services that are crucial for company growth and customer relations.
According to Ofek, "this is particularly true regarding supporting functions. From high-level customer service through support and sales services, every component that underpins the business core paves the road to growth. Consumer end-service, whether in sales or retention, is critical, and this is where Reliasourcing comes in. We elevate the quality of support services, benefiting everyone through optimized resource utilization and cost savings. By assuming this responsibility for customer care, we enable company executives to focus fully on their core operations — work processes, production and development."
Serving diverse companies and different world markets
Reliasourcing was founded three years ago by Ofek, a third-generation entrepreneur from the Philippines, where his grandfather settled 40 years ago. With his years of experience in the outsourcing and technology sectors, he leveraged his extensive professional, business and operational expertise to establish a company which aligns professional experience with client needs. Rooted in exceptional service, Reliasourcing is staffed by dedicated professionals, who see their work as a lifelong commitment.
"Filipinos are known for their service-oriented culture, patience, extensive knowledge, long-term commitment and adaptability," says Ofek. "The country also has one of the highest percentages of English-speakers in Asia and globally. All this makes the Philippines a top choice in the global customer service and sales arenas."
Before establishing connections and business communications with companies, Reliasourcing conducts a thorough learning process. This enables it both to adapt its services and, given its global reach, ensure cultural alignment with the destination countries.
"In today's fast-paced world, companies of all sizes, at all stages, recognize accessible outsourcing services as both necessary and urgent," says Ofek. "This is precisely what we offer, coupled with unwavering commitment to achieving optimal results and upholding the highest professional standards. The precise adjustments made by our service-providers enable companies to significantly accelerate their growth and development by focusing their resources on their central business activities. They can do this because we're there to manage the supporting areas and address every need, both simple or complex."
Technology industries such as social gaming and e-commerce are among those in search of outsourcing services, with Playtech, ThriveDX, and Connecteam among Reliasourcing's clients. "Our ability to deliver precise and versatile services globally, in any language, in any country, to companies of all sizes, is an art in which we excel," says Ofek. "Many Israeli companies, operating worldwide, have recognized the benefits of outsourcing."
Reliasourcing's head of business development, Amir Borsok, explains the collaboration process. "We start by learning the company's operations, systems, work processes and customer relation management, so that our solutions can be precisely customed," he explains. "Our aim is to understand and characterize the company's needs, map out the types of service involved, identify areas for improvement, define manpower recruitment goals, support employee training and monitor compliance with set objectives. By outsourcing these areas to us, the company is assured of optimal support, tailored to their service requirements, ensuring excellent customer experience, while its focuses on its expertise and growth."
