The Secret to Better Leadership and Parenting, and to Giving Good Advice

The surprising things that happen when you truly listen

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Frasier.
Frasier.Credit: NBC
Yael Pollak Hallak

During the first year of the coronavirus pandemic, I recorded a weekly podcast and completed my post-master’s program in cognitive behavioral therapy, aka CBT, at New York University. In addition to developing technological intuition and using Zoom for my courses and podcasts while four children scampered about on the floor above mine, the two projects compelled me to develop a skill that might sound simple and natural, but turned out to be highly challenging: the ability to listen.