FAQ
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Most Popular FAQs:


More frequently asked questions:
   
Q: What is a Haaretz digital subscription and why should I subscribe?
A: A digital subscription to Haaretz includes unlimited access to Haaretz.com, Haaretz’s mobile apps for your phones and tablets, Haaretz electronic editions for your e-reader, seamless integration with your social network accounts, and other exclusive features. The subscriptions enable us to provide Haaretz’s brand of high-quality journalism and enhanced digital content in new ways that reflect the evolving media landscape.

Please go to the following link for the full list of benefits:

http://www.haaretz.com/promotions-page

Q: What is included with a Haaretz digital subscription and how much does it cost?
A: A Haaretz digital subscription provides unlimited access to Haaretz.com, Haaretz apps on your mobile phone (iPhone, Android), the Haaretz iPad app, Haaretz’s digital news archives, interactive multimedia and video, blogs from prominent journalists and editors, daily and weekly newsletters from our editors, exclusive updates and offers from Haaretz and our partners.

Please go to the following link to view our current prices:

http://www.haaretz.com/promotions-page

Q: Is there a trial period available?
A: As a special introductory offer for new subscribers, a one-month trial subscription is available for only $1. Please go here: http://www.haaretz.com/promotions-page to start your trial. After your trial period ends, you will automatically be billed for the next month, unless you cancel the subscription during the first month.
Q: What are the benefits of a Haaretz digital subscription?
A: Benefits include:
 • the most up-to-date news reports, analyses, features and opinion on politics, diplomacy, culture and business in Israel, the Middle East and throughout the Jewish world

 • Haaretz iPhone and Android apps, featuring a sleek interactive display with news updates,    comment, analyses and exclusive multimedia content, optimized for your mobile device

 • the new Haaretz iPad app, with enhanced interactive content, videos, photos, blogs and social media    integration for easy sharing on Facebook, Twitter, email and other outlets across the Internet

 • interactive multimedia and video produced daily

 • blogs and comment from prominent journalists and writers with in-depth coverage of the hottest issues in    Israel, the U.S., and the Jewish world

 • membership of Haaretz’s online community, where you can comment, ask our journalists your questions,    share your perspectives and viewpoints, and join the conversation on any given topic

 • daily and weekly newsletters from Haaretz editors, updating you on every major event in Israel and the    Middle East

 • exclusive updates and offers from Haaretz and our partners
Q: Can I get a subscription to Web/iPad/Smartphone only?
A: No. The digital subscription package gives you ongoing unlimited access to Haaretz.com on any computer or device, plus the apps for your smartphone, tablet, and/or e-reader.
Q: Whom should I contact if I have any questions about subscribing?
A: You can always contact one of our customer service representatives by filling out a form on Haaretz.com 'Contact Us' page:
 
http://www.haaretz.com/contact-us

Q: How do I pay and how are digital subscriptions billed?
A: We accept major credit cards. Monthly subscriptions are billed every month. Annual subscriptions are billed at the beginning of the annual period. Your subscription will be renewed automatically, and you will be charged in advance of each billing cycle unless you cancel. You may cancel your subscription at any time.
Q: How quickly will my subscription start?
A: Haaretz will process your digital subscription purchase as promptly as possible. Your payment details must be verified before your subscription or product can be activated. As soon as your payment is complete, your subscription period will begin. If you already subscribed but you don't see the full article, please try to refresh the page (press the F5 key on your keyboard).
Q: How do I renew my subscription?
A: All Haaretz digital subscriptions are renewed automatically. If you subscribe on the Haaretz website, you will get an email notifying you of impending renewals. We will also send you an invoice after each payment. Please see our Cancellation and Refund policy below for information about canceling. When we renew your subscription, we will use the payment method currently associated with your account. You can view and update your payment method at any time in the My Account area of Haaretz.com.
Q: I am already a print-edition subscriber. Do I need to purchase a digital subscription for online access?
A: No. If you subscribe to the daily English print edition of Haaretz, you may simply link your home subscription and digital account for free.

This will enable you unlimited access to all of Haaretz’s English digital content.

Once logged in please go to http://www.haaretz.com/misc/mypage and link your print and digital accounts by filling your name and your IHT code inside the little square.

You can watch the next demonstration video (How To Link the Print Subscription With The Digital subscription):


Please note that free access is for home delivery customers only, and does not apply to those with weekend print subscriptions alone. If you purchase single copies of the newspaper at a newsstand, you will need to purchase a digital subscription separately.

Q: How do I cancel my subscription?
A: You can cancel your digital subscription by accessing your personal 'Profile' page on the Haaretz website. Once you are on the 'Profile page, scroll down to the bottom of the page, and click the 'Unsubscribe' button. Your subscription will be automatically stopped at the end of the period. If your subscription was not made directly with Haaretz, you should access the Apple App Store, Amazon Kindle subscriptions center or whichever partner payment system you used. Please see terms and conditions of our partners for their cancelation policies.
Q: I want to cancel my subscription. Do I get a refund?
A: While you may cancel your subscription any time, there isn't a refund for retroactive subscription periods. The cancellation will go into effect in 72 hours and you would be refunded for the rest of the billing cycle.

Q: I haven’t used any of the mobile apps or website for two weeks. Can I get a refund?
A: While there isn’t a refund available for non-use, you may cancel your subscription at any time.
Q: Can I get content from Haaretz without a subscription?
A: Our digital subscriptions enable us to provide Haaretz’s brand of high-quality journalism and enhanced digital content on an array of platforms. Users may register with Haaretz, for free, for access to six stories each month on Haaretz.com as well as some breaking news stories and limited access to other digital features. Unregistered users have limited access to some breaking news stories, and may browse the home page at Haaretz.com. However, non-subscribed and unregistered users are not able to enjoy most features Haaretz has to offer.
Q: Can I get a subscription to Haaretz.com only?
A: No. The digital subscription package gives you ongoing unlimited access to Haaretz.com on any computer or device, plus the apps for your smartphone, tablet, and/or e-reader.
Q: What are the terms and conditions of my subscription?
A: Only one person may use each account or accounts (user name and password) associated with a purchased digital subscription, unless we agree otherwise. Each registration is for a single user only, and you are not allowed to share your registration login credentials or give your login credentials to anyone else. We may cancel or suspend your access if you share your login credentials. You may not (a) use the login credentials of another person with the intent to impersonate that person; (b) use login credentials in which another person has rights without such person's authorization; or (c) use login credentials that we deem offensive. Failure to comply with the any of the above conditions may result in immediate suspense or termination of your account.

All Haaretz content is intended for your personal, noncommercial use. All materials published on the website or other platforms are protected by copyright. You shall abide by all additional copyright notices, information, or restrictions contained in any content accessed through Haaretz.

You shall not upload, distribute or otherwise publish any libelous, defamatory, obscene, pornographic, abusive, or otherwise illegal or offensive material. Please be courteous. You agree that you will not threaten or verbally abuse other members, use defamatory language, or deliberately disrupt discussions with repetitive messages, meaningless messages or "spam."
Q: Which browser do you recommend?
A: Almost all browsers are supported – including Haaretz.com is optimized for Google Chrome and Firefox. Please make sure that you're using the most up-to-date version of these browsers. Most of the site's functionality also works with Microsoft's Internet Explorer 11 and Edge web browsers. Please note that older version of Internet Explorer are no longer supported by Microsoft.
Q: Can I access Haaretz through Facebook, Twitter, and other online networks?
A: Yes. We encourage links from Facebook, Twitter, search engines, blogs and social media.
Q: What phones are supported for the mobile phone apps?
A: Our mobile phone apps are available on the Apple iPhone, the Android,. The apps feature a sleek interactive display with news updates, perspectives, insight and exclusive multimedia content, optimized for your mobile device. For iPhone, you can download the app from the App Store. Click here for Android.
Q: What’s the online archive?
A: Haaretz’s digital archives include news, features and opinion articles, from 2001-present. It also includes some extra content such as audio, video, slide shows, and other multimedia. Subscribers have free access to the digital archives.
Q: How can I subscribe to the print edition?
A: We offer print subscriptions to our readers in Israel. Access to Haaretz digital content is also included when you subscribe to the print edition. To subscribe to the print edition, please contact us.

Q: Why am I receiving an error message that says “this e-mail address is already registered” or “this login is already registered”?
A: This error occurs if you have already registered with Haaretz under the same email address, so please log in with your email and password. If you don't remember your password, you have the option to reset your password by clicking the "Forgot password" button.
Q: Why doesn’t the system recognize my existing Haaretz.com login information?
A: Try to use the “forgot your password” button to get a new password and login. You could also contact our customer service by emailing to http://www.haaretz.com/contact-us
Q: I have a Haaretz.com username, but I don’t remember my password. Can I reset my password?
A: Yes. You can reset your password by clicking the login button, and then clicking the “forgot password” button. An email will then be sent to you with a password reminder and instructions for changing your password on Haaretz.com.
Q: I subscribed/registered and do not remember the email address I used. How can I recover my email address and password?
A: Please use our 'Contact Us' form, and send us a message which explains the issue.
Q: I have a Haaretz.com username and password, but I don’t remember my password. Can I reset my password?
A: Yes. You can reset your password by clicking the login button, and then clicking the “forgot password” button. An email will then be sent to you with a password reminder and instructions for changing your password on Haaretz.com.
Q: Can I put my subscription on hold?
A: We don't offer this option.
Q: I've already subscribed but I can't see the full content. Why?
A: In order to enjoy your digital subscription, you need to log in with your email and password from any device you are using.
Once logged in, you will see a message "Hello (subscriber name)" at the right side of the page.
If you are already logged in, please try to log out and then log in again to Haaretz website.
If you don't see the full article, you can also try to refresh the page (press the F5 key on your keyboard).

Q: How do I log in to Haaretz smartphone application?
A: Once you have downloaded the updated version of Haaretz app, please open the app on your device.

You have two ways to login:
1. Press the article that you want to read, and then you will see a little box. Fill in your Haaretz details (email and password).
2. Press the "more" button at the right corner of the menu. Then choose the "login" option, and fill in your Haaretz details.

Q: Do I need to log in every time I enter Haaretz website?
A: When you log in once to Haaretz.com , the browser remembers your details for further use.
It depands if your browser's settings allow to save "cookies" and history files, so please check your browser's settings.

Q: How can I change my password?
A: In order to change your password please log into Haaretz website first. Once logged in, click on the Profile link(on the upper right corner of the page, next to Haaretz header).
On your profile page you need to click the "Click here to change password you use to login", and in the little box you need to fill in your old password, new password and confirm the new password.
You can also watch the next demonstration video (how to change your password):

Q: I want to change my payment method. How can I update my new credit card information?
A: Once logged in press the "Profile" link in order to enter your profile page.
On your profile page you have the option to update your details and manage your subscription.
In order to update your payment details, please locate the Change Payment Details box.
Press the "Change" button, and then you can update your new credit card.

Q: I am a digital subscriber but I don't receive any daily or weekly updates from Haaretz via email. Why is that?
A: The digital subscription is for an unlimited access to Haaretz.com via PC, Mac, smartphone and tablet. In order to enjoy your digital subscription, you need to login to Haaretz.com website with your email and password from any device that you are using.
If you want to receive a newsletter, please enter to http://www.haaretz.com/misc/newsletters-page.
You can sign up for the newsletter service (daily or weekly), and you will get a daily/weekly brief with Haaretz headlines.

Q: I'm a registered user of Haaretz. How can I become a subscriber?
A: Once logged in using your email address and password , please press the orange bar at the top of the page – "subscribe to Haaretz digital editions" or press the following link: http://www.haaretz.com/promotions-page
Then you need to select the program (annual/monthly), and press the "unlock my content" button.
In the next page you need to fill in your payment details.