El Al has promised to look into an incident on a recent flight in which the in-flight movie was stopped after about 20 minutes and the screens folded back in deference to the feelings of the ultra-Orthodox passengers on board.
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The incident occurred on an El AL flight from Moscow to Tel Aviv, according to an article on the Ynet website.
The movie that was showing at the time was the Hollywood romantic comedy-drama "Aloha." Asked why the movie had been halted, one of the stewardesses replied that, "there's a majority of haredim on board and in such cases the company's policy is not to annoy them."
The flight's service manager, Oshrat Rosenberg, explained to irate passengers that it is El Al policy not to screen films when there is an ultra-Orthodox majority on board a flight.
She acknowledged that the flight was a regular flight – El Al also has special flights for ultra-Orthodox passengers to selected destinations – and that a movie would normally be screened during the flight.
However, she added, the captain had decided to stop the movie and fold back the screens due to the preponderance of ultra-Orthodox passengers.
"We regret the incident, which doesn't reflect the company’s policy in any way, and are looking into what happened in order to prevent such incidents in the future," El Al said in response to a query by Ynet.
"The job of the cabin crew is to provide service to every passenger, irrespective of who or what they are," the company added.
"Aloha" tells the story of a celebrated military contractor who returns to the site of his greatest career triumphs in Hawaii and reconnects with a long-ago love, while unexpectedly falling for the hard-charging Air Force watch-dog assigned to him.
Released in May 2015, the film stars Bradley Cooper, Emma Stone, Rachel McAdams, Bill Murray, John Krasinski, Danny McBride and Alec Baldwin.