Please Press Pound, You're on Ma'ane Koli / StreetWise Hebrew Podcast

How many times have you called a company or a bank and had to deal with ma'ane koli, or an automated answering service?

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How many times have you called a company or a bank and had to deal with ma’ane koli, or an automated answering service?

Today we’ll learn words and terms you’ll be hearing while waiting on the telephone line, plus a tip how to quickly reach a real live customer service representative.

Words and expressions discussed:

Ma’ane koli – Automated Answering Service – מענה קולי

Kol, koli – Voice, vocal – קולי

Hu ana – He answered –הוא ענה

La’anot – To answer –לענות

Le-ivrit na lehakish 1 – For Hebrew press 1 –לעברית נא להקיש 1

Ana, Na – Kindly –אנא, נא

Na hakesh, Na lehakish –נא הקש, נא להקיש

Lesherut lakochot – For customer service –לשירות לקוחות

Le-siyum hakishu sulamit – To end press star –לסיום הקישו סולמית

Le-Siyum – To end – לסיום

Sulam – Ladder –סולם

Sulamit – Hash key – סולמית

Le-sherut lakochot – For customer service – לשירות לקוחות

Meyda – Information –מידע

Ul-meyda (Ve-le-meyda) – And for information – ולמידע

Lintsig sherut hakesh – For a customer service agent press –לנציג שירות הקש

Li-tmicha technit – For technical support –לתמיכה טכנית

Tmicha – Support –תמיכה

Hu tamach – He supported – תמך

Hu tomech – He supports –תומך

Litmoch be-mishehu – To support someone –לתמוך במישהו

Tmicha technit – Technical support –תמיכה טכנית