Nice, the Israeli maker of software used by customer service centers, said on Wednesday it won a 10-year, $137 million order from the U.S. Federation Aviation Administration for a system that will speed up incident response and provide greater visibility for transportation safety.
The system will be used by the FAA’s Air Traffic Organization, which provides service to more than 44,000 flights and 2.7 million airline passengers across more than 29 million square miles of airspace, Nice said.
Nice’s software is used by service centers to monitor and analyze voice communication, Facebook chat and others channels to maintain quality control and identify problems. The FAA system will help the agency improve investigations of aviation malfunctions by analyzing communications between control towers and pilots.
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