HOT Mulls Closure of Customer Call Center in Haredi Town

Center employs some 120 ultra-Orthodox women. Company may seek to outsource the service to outside supplier.

HOT Telecommunication Systems, the cable television and communications company, is considering shutting its customer service call center in the predominantly ultra-Orthodox community of Elad, east of Tel Aviv. The center serves the company’s HOT Mobile cellular telephone customers and currently employs some 120 ultra-Orthodox women. The company may seek to outsource the service to an outside supplier.

"The matter is being looked into and no decision has yet been made," HOT said in a statement. Although the employees have not received any official notice of a change, a knowledgeable source at the call center said the direct employment relationship between HOT and the staff is to be terminated as of December 31. "For a month, representatives had come here to ensure continuity of professional staffing,” the source said.

HOT has been cutting staff recently. Its plans to outsource its staff of technicians sparked a labor dispute at the company that also affected customer service.

Dror Artzi