Bank Hapoalim Leads in Customer Complaints

Overall, the percentage of justified complaints at the banks takes a tumble, thanks to big improvements at Mizrahi Tefahot and First Internationl.

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Complaints against banks and credit card companies took a dive in 2012, from 26.1% the previous year to 21.5%, thanks to a sharp drop in complaints at certain banks. But Bank Hapoalim still led the pack with...