Tapes Reveal Pleas of Kidnapped Boy's Father Met With Call Center Apathy

Ofir Shaar had to talk with hotline operator after hotline operator before he could convince anyone to take his pleas seriously. Altogether, 54 separate conversations took place before IDF was involved.

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The fact that a police hotline mishandled a call from one of the three kidnapped teens, costing five precious hours to be lost until his father reported the...