India's GECIS buys Nice systems for outsourcing sites

Nice Systems yesterday announced a multimillion dollar deal in which the Indian outsourcer, GECIS, has deployed the first mass production implementation of the NICE Perform software suite in three sites to streamline processes and increase revenues.

The company did not disclose the scope of the deal but industry sources believe it to be worth several million dollars for the Ra'anana-based company.

GECIS, a GE Capital affiliate, is a remote processing organization and one of the largest shared-services providers in India. The company's services include finance and accounting services, insurance services, customer fulfillment activities and processes and managed IT services.

The NICE Perform solution had replaced a competitor's existing system, Nice said.

"The outsourcing industry is choosing NICE Perform because it allows the enterprise to impact directly on the bottom line and significantly improve business processes," said Doron Ben Sira, president of NICE APAC, the company's Asia and Pacific division.