The authority for consumer neglect
Three years after the social-economic protests, the government ought to have overcome organizational interests and bureaucracy failures, and set up a functioning authority that represents the Israeli public’s economic interests.
“The Israeli consumer has no clear address for complaints, or for inquiring about his rights. He is not aware of the reach of the various agencies dealing with consumer affairs, and thus doesn’t know where to send his complaint in order to receive the best treatment,” State Comptroller Joseph Shapira wrote in his last report.
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