Botched handling of kidnap call reflects systemic police hotline failure
Key criticism of 2013 report was that hotlines are largely staffed by young people doing compulsory military service who have little to no experience and no training.
Inexperience, lack of training and failure to follow procedure – these were just some of the findings of a scathing report on the performance of police hotlines presented to Public Security Minister Yitzhak Aharonovitch and Police Commissioner Yohanan Danino back in June 2013. Yet these failures were seemingly evident in the handling of the call from the three kidnapped Israeli...
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