Tapes reveal pleas of kidnapped boy's father met with call center apathy
Ofir Shaar had to talk with hotline operator after hotline operator before he could convince anyone to take his pleas seriously. Altogether, 54 separate conversations took place before IDF was involved.
The fact that a police hotline mishandled a call from one of the three kidnapped teens, costing five precious hours to be lost until his father reported the boy missing, has been known for weeks. But as Haaretz reported on Tuesday, even after Gilad Shaar’s father filed his report, at about 3:30 A.M. on Friday June 13, it took several more hours before the army and the Shin Bet security service began searching for...
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