I had a similar experience trying to convince the Yad Vashem bureaucracy that a gentile who helped to save Jewish lives deserved the title of Righteous. For more than a year the head of YV's Department of the Righteous did not even bother to answer my letters. One of his subordinates -- with whom apparently he was not on speaking terms because of conflicts over travel privileges -- informed me of the existence in a published collection of documents of a letter by Eichmann's representative in Romania denouncing the Queen Mother of that country for saving the linguist Barbu Lazareanu from deportation to Transnistria. The director of the Department of the Righteous hadn't bothered to ask his subordinate -- a Romanian Holocaust scholar -- for information on this case, and was surprised when I produced the letter which was duly archived in Yad Vashem's files under the name of the person I had proposed for the title. I had to hire a Jerusalem lawyer to get the case moving, and only after a number of high-level interventions did that bureaucrat even start looking into the case. It took three more years of efforts to solve the case. I found the inertia of the YV apparatus nothing short of shocking.
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from the article: Who is 'righteous' enough for Yad Vashem?