If she was willing to come back two hours later then wait again for the next train, why didn't she just wait in line the first time and get a ticket? She was uncooperative and raising suspicion. I agree that it 'sounds' like she was handled roughly, however with individuals in this land who want to blow people up and she not having a ticket and refusing to give her name, she initiated the problem. And why wouldn't she give her name?
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Russia: U.S.-Georgian military exercises could destabilize Caucasus region (Reuters)
from the article: Jerusalem commuters up in arms over light rail's bumpy track record