Security are not trained to humiliate people but to investigate anything they feel MIGHT be a potential threat to security. Following the man to the bathroom because he is now on the cellphone might ring bells for some security officers if they are already suspicious about an individual Maintaining eye contact can be very important in security it can be like feeling intimidated into making a mistake. You can have a very well rehearsed story but saying it face-face keeping eye contact the whole time is much harder than just saying it When it comes to security matters your GUILTY until proven inocent and the job of airline security is to do their very best to make sure nobody who is a threat boards the plane. The security were suspicious and they didn't try to hide it. Its also a FACT that the main terrorist threats that face Israeli airlines are from arabs and so arabs get more attention from security than your average anglo/european and so arabs need to accept that reality.
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from the article: El Al ordered to compensate humiliated Israeli Arab passengers