Her job required her to deal with foreign nationals in a professional, courteous, polite, and prompt manner. She failed to do so. It was not her job to give political opinions or speeches,get into shouting matches or be rude or insolent. She was a representative of Israel and her behavior reflected on it. Bad behavior makes Israel look bad; good behavior makes Israel look good. I spend eight years in the Federal Deposit Insurance Corporation and I can assure you, if I had acted that way with a member of the general public, I would have been fired.
from the article: Iceland’s few Jews grapple with faith