Both were engaged in acts of war when captured. Shalit in Israel on the Gaza border and Bergdahl in Afghanistan. Both are being held incommunicado and neither gets Red Cross visits. Their captors are not countries and not eligible to join the Geneva IV conventions. As non-members, the captors are not obliged to act as high contracting parties. Both Bergdahl and Shalit's families want them home. But neither's countries are willing to pay the necessary price, or make a prisoner exchange. Hence Stalemate. Looks like neither will get to go home until the war they were involved in is over or until the home politicians change their minds. Both also have home politicians and pundits who would prefer them as dead martyrs to the cause.
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Hamas operative, 24, accused of attempting to attack soldiers on Gaza border (Haaretz)
from the article: Palestinian protesters block France FM from entering Gaza