El Al security officers have a difficult task and are only trying to protect the lives of the passengers. However, some of them really need training, they need to be more sensitive and learn how to question passengers without humiliating them, which some of them do not know how to do. Same thing is true for some security officers in Ben Gurion airport.
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Clashes between IDF and Palestinians in Joseph's Tomb after Jews pray at site; none hurt (Haaretz)
from the article: El Al ordered to compensate humiliated Israeli Arab passengers