Waiting to usually well-paid civil servants to help you is among the most mentally punishing non-activities to regularly befall ordinary taxpayers who do not collect monthly government payments for services not performed. If a small bribe is what it takes to get the job done quickly, it is certainly worth it in time and frustration and probably in money too, since one can get back to important tasks much more quickly and also not buy coffee or soft drinks while waiting. Hurrah for bribes -- small bribes. However, any civil servant caught accepting a bribe should be immediately fired and banned from a future government job or contract for at least five years.
Australian police arrest 5 over shooting 'linked to terrorism' (Reuters)