The Israel Association of Travel Agents is pressing for local consumer protection laws be enforced with respect to low-cost airlines serving the country. The agents' group said the law is not being applied to protect consumers traveling on these carriers, and it submitted a formal request to the Ministry of Industry, Trade and Labor on the issue last week.
The low-cost carriers generally do not have representatives offices in Israel, said the group, which gives rise to the concern that consumers could have difficulty obtaining refunds for tickets purchased on the Internet or bought on airlines that later go bankrupt.
Travel agents are required by law to provide refunds on ticket purchases, whereas tickets purchased on airline websites do not involve the services of such intermediaries.
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