Bank Hapoalim Leads in Customer Complaints

Overall, the percentage of justified complaints at the banks takes a tumble, thanks to big improvements at Mizrahi Tefahot and First Internationl.

Complaints against banks and credit card companies took a dive in 2012, from 26.1% the previous year to 21.5%, thanks to a sharp drop in complaints at certain banks. But Bank Hapoalim still led the pack with the largest number of justified complaints, according to the ombudsman unit at the Bank of Israel which tracks and analyzes these complaints.