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We all screw up. It’s an inescapably frustrating aspect of the human condition. Strive as we might for perfection, we all do it - we forget things, we make bad decisions, mishear, misinterpret and mismanage information. We do it in our private lives and in our professional lives. Waitresses bring the wrong order. Programmers leave bugs in the code. Even, horrifically, surgeons make the wrong incision.